CX Research
Every interaction with your users is a chance to build meaningful connections! In my work with After Sales Management, I not only support customers post-purchase but also develop strategies that foster brand loyalty and boost customer satisfaction.
Customer Happiness
Spearheaded the RFM Analysis and implemented a robust system aiming to enhance overall customer satisfaction.
Churned Customers Report
Researched and presented a study to further understand and address the factors contributing to customer churn, and formed a strategic analysis to counter this with customer retention.
Abandoned Cart Emails
Improved cart abandonment rates by utilizing MailChimp to create an automated incentive-driven email journey, resulting in a monthly reduction of five to seven percent.
